Refund and Rerturn Policy

At Integrum Healthcare, we are committed to ensuring your satisfaction with every purchase made through our online store. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Eligibility for Refund:

  • Refunds are eligible for products purchased directly through our online store at www.integrumcare.com.
  • To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
  • Refund requests must be made within 10 days of the purchase date.

2. Non-Refundable Items:

  • Certain products such as prescription medications, perishable items, and personalized products are non-refundable.
  • We cannot offer refunds for products that have been opened, used, or damaged by the customer.

3. Refund Process:

  • To initiate a refund, please contact our customer service team at customer-service@integrumcare.com with your order details and reason for the refund request.
  • Our team will review your request and provide instructions on how to return the product.
  • Once the returned product is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

4. Shipping Costs:

  • Shipping costs associated with the original purchase are non-refundable.
  • The customer is responsible for paying the shipping costs for returning the product.

5. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or refund, depending on the situation.

6. Contact Us:

  • If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team at customer-service@integrumcare.com. We are here to assist you and ensure your satisfaction.

Thank you for choosing Integrum Healthcare for your healthcare needs. We appreciate your trust in our products and services.

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